1. Store

  • 1. 1. Can I order items that are not in your online store?

    Yes. The products shown on our website are only a 'best of' selection of what we have to offer. If you are looking for something specific please contact us.

  • 1. 2. Do I have to register before purchasing an item?

    No, you can place your order as "guest". However, it is advisable to register to facilitate functionality for future orders.
  • 1. 3. In case I register, what happens to my data?

    Your privacy is very important to Audiosense. We will only use the data collected within Audiosense and under no circumstances we will share it with third parties. You can read all about it in our “privacy disclaimer”.
  • 1. 4. What payment methods do you accept?

    At checkout you will be guided through the payment process. The following options are available:

    • Cards: Mastercard / VISA / Maestro / Bancontact/ MrCash

    • Online Banking: PayPal / iDEAL / SOFORTbanking / Giropay /

    • Bank transfer

  • 1. 5. What shipping companies do you use?

    We use UPS as our primary shipping partner and for some destinations FedEx .
  • 1. 6. What are the shipping costs?

    After choosing your preferred shipping method at "checkout", the shipping cost will be calculated for you.
  • 1. 7. Is it possible to track the shipment of my order?

    You will receive a tracking number with the email confirming your order. This allows you to track your order.
  • 1. 8. Is it possible to pick up my goods in your store?

    Yes, if you prefer to pick up your goods in our store, then just choose the "pickup in store" option at check-out.

    Our shop is located at the following address:

    Stroobantsstraat 48b, 1140 Brussels, Belgium 

  • 1. 9. What is the delivery time for my order?

    Although we keep a lot of articles in stock we do not guarantee that all the products advertised online are immediately available. If an article is temporarily out of stock or not delivered, you will be notified within 2 working days after the order is placed. Audiosense will expedite accepted orders as soon as possible but no later then within 30 calendar days, unless a longer period is agreed upon. For more information please read our “terms and conditions”.
  • 1. 10. Can I order from anywhere in the world?

    Yes. In case of deliveries/shipments outside of Belgium, all local customs duties or other (import) taxes are on behalf of the customer.

    For more information on worldwide orders & shipping please contact us.

  • 1. 11. What is VAT?

    All prices are shown including & excluding VAT: Value Added Tax. If you have a registered European VAT number, please register your VAT-details at checkout. After confirmation of your VAT-details your order will be processed in accordance with Belgian/European VAT laws. For more information on worldwide/non-EU orders, taxes & shipping please contact us.
  • 1. 12. Can I expect other charges apart from VAT?

    Solely for Belgian customers we are legally compelled to charge BEBAT or RECUPEL where applicable.

    The RECUPEL contribution is the amount that you pay when you purchase a new electro-appliance.

    RECUPEL uses the revenues to coordinate and organize the collection, sorting, processing and recycling of discarded electro-appliances in Belgium. For more information please check: www.recupel.be

    The BEBAT contribution is the amount that you pay when you purchase batteries, a new electronic device supplied with batteries or when buying a new electronic device that includes internal batteries. This fee covers the collection, sorting , processing and recycling of used batteries. For more information please check: www.bebat.be

  • 1. 13. What is B-stock?

    These are items that have been used for demo purposes, have been returned to us by customers, have been used for display purposes in our store…. B-stock items are in perfect working order, however the packaging might be opened and/or damaged and the item can show some marks of usage.
  • 1. 14. I would like to test a product before I purchase it. Is this possible?

    In a lot of cases demo or testing is possible. For demo units or testing equipment, please contact us.
  • 1. 15. What are the warranty conditions?

    Warranties on your purchased products are always in accordance with Belgian law and the manufacturer’s terms and conditions. Audiosense provides no additional extension of warranty. We handle warranty cases as described in our “terms and conditions”. Warranty does not apply on: consumables, items that have exceeded their expiry date, custom made items (e.g. custom cables), special orders (e.g. configurable products), items that are subject to hygiene/health-care, discount goods.
  • 1. 16. What is your return policy?

    All consumers (= customers who buy privately and for private use) have a 14-day “right of withdrawal”. This is a period of 14 days starting from the day you get your purchase delivered, in which you can decide to return it. Audiosense will, after reception and inspection of the goods reimburse you the full purchase price. Shipping costs to return the purchase to Audiosense are at your own expense. The purchase price will only be reimbursed in full if the goods and their packaging are intact. Reimbursement will take place as soon as possible and within 30 days. If you wish to use your right to withdrawal, we ask you to contact and notify us of your decision. We ask that you navigate to the link and download the form “right of withdrawal”. Fill out this form and send it to us by email. This is not applicable for business (B2B) clients who buy professionally. The following items are not included: - damaged goods - products manufactured in accordance with customer's instructions (custom made products) - products with an expiration date - products that can be copied such as software on CDs, DVDs if the packaging seal is broken and at all times when any code / serial numbers are printed on the outside of the package - digital data that is not supplied on a tangible medium (e.g. downloads, peer-to-peer transfers...) - products that are not suitable to be returned due to health-protection or hygiene reasons

2. Rental

  • 2. 1. How do I proceed to order rental equipment online?

    To receive a rental quote and check equipment availability, in the rental section just add the equipment you need to your "rental request". When you have finished putting together your package, fill in the application form and submit your request. Our rental staff will contact you within 2 working days to discuss availability and cost and finalise your reservation.
  • 2. 2. Is it possible to check availability of rental equipment online?

    No. Availability of rental equipment will be checked offline by our rental staff after receiving your online request. Should one of your preferred items be unavailable we will suggest a matching substitute.
  • 2. 3. Do I need to pay a deposit before picking up the equipment?

    Audiosense reserves the right to request a deposit and/or credit card authorization prior to you picking up your equipment.
  • 2. 4. When can I pick up and return the equipment?

    Rental orders can be picked up from 14h00 (PM) on the business day prior to the start of the rental period and must be returned before 11h00 (AM) the business day after expiry of the rental period. The billing period ends when the goods are returned to our store. All equipment returned later than the agreed rental period will be charged at full day rate.
  • 2. 5. Where can I pick up and return the equipment?

    All rental equipment must be picked up at and returned to our store located at Stroobantsstraat 48b, 1140 Brussels. If you have special requests or want to have the items shipped, please contact us.
  • 2. 6. Is the rental equipment insured?

    Audiosense does not provide insurance for the rental equipment. During the rental period, you are responsible for all risks of loss or damage to the rented equipment, whatever the causes. We advise you to contact your insurance agent for more information on insuring the rental equipment.
  • 2. 7. What in case of damage to the rented equipment?

    Please contact us as soon as possible. By no means should you try to repair the item yourself, all repairs must be executed or issued by Audiosense. All costs for repairs of damaged rental items will be invoiced to you in addition to the rental fee. In case an item needs to be repaired, rental charges will continue until the item has been repaired and is functioning according to the manufacturers specifications. Units that have water damage will not be repaired and will be charged at full replacement value.
  • 2. 8. What in case of loss of the rented equipment?

    Please contact us as soon as possible. Lost or stolen items will be charged at full replacement value. In case an item is reported as lost or stolen, rental charges will continue until we have received payment for the lost or stolen item.

3. Custom cables

  • 3. 1. How do I proceed if I want a "custom cable"?

    On the "custom cables" page you will find a detailed web form. Just fill out this form as completely as possible. Do not hesitate to give additional info: this will help to match your specifications as closely as possible. Within 2 working days after receiving your request we will send you a confirmation e-mail with a quote for your cable and shipping costs. To confirm, just reply. Once your cable is ready, you will be notified.
  • 3. 2. Do you custom fabrications other then cables?

    Yes. If you are looking for customization of your sound cart or another piece of your equipment just tell us what you want to accomplish and we will figure it out for you.

4. Service

  • 4. 1. How do I proceed for a repair?

    Please contact us by sending us an email with as much information as possible on the broken unit. If possible add pictures to the email. Remember a good tip often leads to a quick fix. After receiving your email we will contact you on how to proceed. Eventual shipping costs are at your expense. You are free to ask us for an estimate for the repair before proceeding. Take into account that we charge resaerch costs in case you refuse an estimate. If the repair costs are below € 75 excl. 21% VAT we will not make an estimate but proceed with the repair immediately. If it is a warranty repair you will not be asked if you want an estimate but we will proceed with the repair. Once we get your approval we will do the necessary to repair the broken unit. Once the unit has been repaired, you will be notified that your device is ready for pick-up.
  • 4. 2. Can I get a warranty on these repairs?

    Audiosense offers a 3 months warranty on the repair and the parts replaced. The warranties on the repairs do, in no way, extend the warranty period as specified by the manufacturer.

5. Terms and conditions

  • 5. 1. Where can I find the terms and conditions?

    The terms and conditions can be found on our website under the link "terms and conditions" at the bottom of each page.

  • 5. 2. Do I have to read the terms and conditions?

    Prior to finalizing your purchase you have to accept our “terms and conditions” so we strongly advise you to read them.
  • 5. 3. What are the terms and conditions for rental?

    For information on rental terms please read our “terms and conditions”.