Frequently Asked Questions

FAQ Topics

Terms and conditions

Where can I find the terms and conditions?
Do I have to read the terms and conditions?

Store

Do I have to register before purchasing an item?
In case I register, what happens to my data?
Can I order items that are not in your online store?
What payment methods do you accept?
What shipping companies do you use?
What are the shipping costs?
Is it possible to track the shipment of my order?
Is it possible to pick up my goods in your store?
What is the delivery time for my order?
Can I order from anywhere in the world?

Rental

What are the terms and conditions for rental?
How do I proceed to order rental equipment online?
Is it possible to check availability of rental equipment online?
Do I need to pay a deposit before picking up the equipment?
When can I pick up and return the equipment?
Where can I pick up and return the equipment?
Is the rental equipment insured?
What in case of damage to the rented equipment?
What in case of loss of the rented equipment?

Custom cables

How do I proceed if I want a "custom cable"?
I want something even more specific and custom?

Service

How do I proceed for a repair?
Can I get a warranty on these repairs?